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Order Timeline

 

When will my reeds ship?

Orders will ship within 2 weeks. Many orders ship much sooner than this, but if you need your reeds faster, please choose the "Rush Order JW Reed", "Rush Order JW Lite" or "Rush Order JW English Horn Reed" which are shipped within 3 days of ordering.

Can I place an express order? 

Yes! Please add "Rush Order" reeds to your cart. These ship within 3 days of ordering. 

 

Care

How should I soak my reeds? 

In most climates, dipping your reed in room temperature water and then letting it sit for about a minute is enough to get it soaked and keep it soaked. 

 

Returns

Do you accept returns? 

Returns are not accepted due to hygienic concerns.

What if something is defective with my reed?

Reeds that are defective (cracked, or otherwise damaged upon receipt) will be replaced at no charge. 

Subscription Sets

 

When do subscription orders ship? 

Subscriptions ship in the first few days of each month. 

Can I temporarily suspend my subscription?

Yes, please send me a message. 

What are the benefits of subscribing? 

  • Regular reed delivery each month

  • FREE shipping

  • Pause or cancel at any time

Frequently

Asked

Questions

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